POLICES

Trusted Limousine Services

- OUR POLICES -

AMERICA LIMOUSINE SERVICES

WHITE GLOVE SERVICE CUSTOMIZED FOR YOU

POINT-TO-POINT TRANSFERS ONLY

- Waiting time: For all pick-ups, a fifteen(15)minute grace period is granted. Once the grace period has elapsed, the waiting time is charged at $5.00 per five-minute increment, from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example, balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of pocket charges, including tolls, parking, and airport fees will also be added.
- Stops en-route are charged a $1.00 increment, not to include extra mileage.
- Since pick-up/drop (point-to-point) service is a discounted service, soda on board is provided complementarity from a driver. For an additional fee, any alcohol (including beer and champagne) needs to be ordered at the time of booking.

HOURLY SERVICE POLICIES

(including wedding, bachelor(ette), concert, sporting event, hourly prom packages, shopping tour.)
- We will honor discounted rates advertised on a web site only if you schedule an extended number of hours in advance.
- For all services paid with a credit card, we require a physical imprint of the card used to make a reservation or credit card authorization form faxed to our office to confirm your reservation.
- For all hourly charters including weddings, we have a 3-hour minimum policy and 30% non-refundable deposit (minimum of $100) is required.
- A 30% service fee (equal to non-refundable deposit), based on the fare, will, will be charged when cancellation is requested more than 48-hours before the scheduled pick-up time.
- A cancellation fee equal to the 50% cost of trip plus 20% service fee will be charged for any cancellation made between 24 to 48-hours before the scheduled pick-up time.
- A cancellation fee equal to the cost of trip plus 20% service fee will be charged for any cancellation made less than 24-hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call 1-800-466-9917 to avoid a no-show billing.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of pocket charges, including tolls, parking, and airport fees will also be added.
- Waiting time: for all hourly charters, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at the rate of your hourly charter in 30-minute increments (30 min. minimum), from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example, balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- There will be no refund for any unused time. Your vehicles are reserved for you, and you are free to keep your vehicles until the end of your scheduled time.
- In every hourly charter, water, soda on ice included at no cost.
- Unlimited stops and pick-up locations are included.

RATE DISCLAIMER

Rate DISCLAIMER : All online reservations are subject to availability. Blackout dates may apply. 20% standard gratuity, STC (standard transportation charge that includes fuel surcharge & tolls), and airport tax will be automatically added to your reservation. Rates are subject to change without notice. Depending on the date and time of your reservation, the following additional fees that might apply to your reservation: $10 late evening/early morning pick-up fee will be added for all pick-ups between 11 :00 pm-12 :00 am& between 4 :00 am-5 :00am.
$20 Night pick-up fee will be added for all pick-ups between 12 :01 am – 3 :59 am.
$25 Holiday surcharge will be added for all reservations on New Year's Eve, New Years Day, Memorial Day, Independence Day, Labor Day and Thanksgiving.
PAYMENT DISCLAIMER For all reservations, we require full major credit card information including CCV number (security code) and billing address. The credit card is a primary and default form of payment; however, we also accept cash to the driver if specifically requested. Direct bill is only available to long-term clients with a well-established relationship with Serenity Solutions USA, Corp.
CREDIT CARD PAYMENTS ONLY : After we receive your reservation, our reservation representative will process your reservation and authorize your credit card for a full trip amount including gratuity and airport tax/tolls. As required by our credit card merchant/processor, we must obtain a signature of the credit card holder and the physical imprint of your credit card at the time of service. Please have this credit card handy at the time of service. If you do not want a passenger to be responsible for billing (for example, you want to prepay for a family member, friend, co-worker, boss, etc.), please fax a credit card authorization form to our office (fax number will be on a form).
CASH PAYMENTS ONLY : If you decide to pay cash to the driver, please mention this in notes/comments/preferences during your reservation process. Also, please advise that we will still require and authorize your credit card for the full trip amount including gratuity to hold your reservation and dispatch a vehicle. After your cash payment is made to the driver, we will void credit card authorization within 24-48 hours.

AIRPORT TRANSPORTATION ONLY (TO/FROM AIRPORT)

- RESCHEDULING/CANCELLATION is possible at no extra charge, as long as rescheduling/cancellation is requested more than 24-hours before the scheduled pick-up time. A cancellation fee of 20% (equal to gratuity) will be charged for any cancellation made between 2-24 hours before the scheduled pick-up time. A cancellation fee equal to the cost of trip plus 20% service fee (equal to gratuity) will be charged for any cancellation made less than 2-hours before the scheduled pick-up time.
- A no show fee equal to the trip cost plus 20% gratuity (minimum of $65), including waiting time will be charged when the passenger fails to show at the designated location or cancels the reservation after our vehicle was dispatched. If you cannot locate your sedan/limousine, please call 1-800-466-9917 to avoid a no show billing.
- Serenity Solutions USA, Corp. monitors all flights and adjusts scheduling accordingly. We cannot guarantee the availability of a vehicle when flights are more than 45-minutes late. In this case, the availability is on best effort basis only.
- Serenity Solutions USA, Corp. Grants a sixty (60)minute grace period after the reported domestic flight arrival time and hundred twenty (120) minute grace period after the reported international flight arrival time. Once the grace period has elapsed, and the customer has not called, the car will be dismissed, and all applicable fees will be included.
- Four ride in the price of one, return From LAX le $5 airport fee and $5 parking fee. 10% fuel surcharge between 5.pm To 7.pm
- 20% Gratuity not included. Greeting at baggage claim. Security personnel available upon request.
- For all services paid with a credit card, we require a physical imprint of the card used to make a reservation. For security reasons, our driver will imprint your credit at the time of service and obtain the signature of a cardholder.

 

America Limousine Services delivers the highest quality LA luxurious transportation services. We provide chauffeured limousine service 24-hours a day, 365 days a year by reservation. If you need a reservation within 48-hours, please call our customer service dispatch center: 1 (800) 466-9917.